AI
Europe’s AI reckoning
European defence autonomy
Europe’s defence shortcut
parallax background

War and peace and tourists

War wrecks tourism. How long before visitors return?

January 29, 2026

5 min read

January 29, 2026

5 min read

Photo: Dreamstime.

With the possible exception of the destruction of the Old Bridge at Mostar in Bosnia and Herzegovina in 1993, the shelling of Dubrovnik’s Old Town two years earlier, during the first stage of Yugoslavia’s wars, is perhaps the most indelible memory of that tragic conflict.

Largely undefended and of little military significance, thousands of shells, launched by the Yugoslav People’s Army, fell on Dubrovnik during the eight-month siege of the city from October 1991 to May 1992. More than 600 shells hit the city on just one day, December 6, 1991, during ten hours of artillery fire. That day alone, 19 people were killed and tens of buildings in the UNESCO-protected Old Town were destroyed.

Before the war, Yugoslavia had been welcoming over 10 million tourists a year. It was the Mediterranean’s quasi-socialist success story, selling cheap package holidays to mainly western tourists. Tourism collapsed almost entirely once war broke out, as hotels became shelters for displaced people. 

Following the Dayton Agreement that formally ended the war in 1995, Croatia’s recovery was swift. Dubrovnik was reconstructed. By 2000, 5.6 million visitors were arriving annually. The country hit pre-war overnight levels by 2002 and at the time of writing, Croatia is preparing to welcome a record 22 million visitors in 2026. 

Furthermore, Croatian tourism post-war has been focused on premium offerings rather than the cheap, bargain package holidays of the 1980s. It was a reinvention of sorts, although today’s high spenders are not always welcome. Indeed, Dubrovnik itself is now actively limiting the number of tourists who visit its Old Town.

Three different roads to recovery

On a different continent, many flight hours away, Rwanda offers another example of post-conflict tourism renewal. There, the 1994 genocide killed 800,000 people in 100 days, abruptly halting the growth of a nascent tourism sector. By 2007 tourism had become the country’s highest foreign currency earner, with an offer, based on expensive gorilla watching and eco-lodge trips, even more premium than Croatia. 

Then there’s Lebanon, which offers the opposite lesson. The country earned its ‘Switzerland of the Middle East’ nickname before the 1975-1990 civil war destroyed that reputation. Nearly 1.5 million tourists visited in 1974, but Lebanon did not surpass that figure until 2009, 35 years later.

Then, just as recovery seemed solid, the 2006 Israel-Hezbollah war hammered arrivals back down. More recent fighting has delivered fresh blows. Lebanon demonstrates what happens when instability becomes chronic: all the Mediterranean beaches in the world can’t overcome persistent security worries.

Egypt falls somewhere between Croatia and Rwanda’s fast rebuild and Lebanon’s endless setbacks. At least 14 million visitors arrived in 2010. Tahrir Square protests in 2011 sent that figure down by nearly a third. Tourism bounced back in 2012, then the 2013 ousting of Mohamed Morsi knocked it down again. A Russian plane explosion over Sinai in 2015 didn’t help. Egypt proves that pyramids guarantee eventual recovery but repeated political chaos can burn years.

Lessons for Ukraine

All of which matters because Ukraine will soon face its own recovery calculation. Before Russia’s February 2022 invasion, Ukraine welcomed 4.2 million international tourists annually. Arrivals have since fallen 85 to 90 per cent. UNESCO reckons damage to culture and tourism sectors totals 3.5 billion US dollars. Kyiv alone has shed 10.6 billion US dollars in lost tourism revenue. Even in western Ukraine, far from the front lines, hotel occupancy dropped 50 per cent in summer 2022.

Croatia offers the obvious comparison, but it’s somewhat misleading. The war hit specific regions whilst leaving much of the Dalmatian coast intact, important when your product is beaches. Ukraine’s fighting has devastated wider areas. Hotels, roads, and historic sites across multiple oblasts lie in ruins.

Security perception matters more than actual security. Croatia recovered once tour operators decided holidays were safe again. Rwanda convinced wealthy travellers that organised safaris offered controlled experiences. Lebanon never truly shook the perception of ongoing danger, even during relatively calm periods. Ukraine will need to overcome not just physical damage but deeply embedded mental images of war.

Good marketing will help. Egypt spent 4.4 billion US dollars rebuilding its tourism sector after 2006, focusing on reassuring western markets. Croatia marketed itself as ‘the Mediterranean as it once was’, clearly (and successfully) positioning itself in the premium bracket. Rather than chasing volume, Rwanda did likewise. Ukraine will need to make similarly strategic choices.

What has become known as ‘dark tourism’ presents one, if uncomfortable, option. Conflict sites attract visitors. Croatia offers siege tours of Dubrovnik. Rwanda’s genocide memorials draw thousands. Ukraine (which pre-war had offered tours of Chernobyl) is already discussing how to preserve damaged sites as heritage landmarks. Done tastefully, this works. Done poorly, it becomes grotesque.

What’s the timeline? Optimistically, five to seven years to pre-war levels—the Croatian path. Pessimistically, 15 years or longer—Lebanon’s fitful pattern. Much hinges on factors Ukraine can’t control: whether Russia accepts defeat or continues hybrid warfare, whether western reconstruction aid flows consistently, whether the global economy supports discretionary travel spending, and whether airlines restore flights in sufficient numbers. Notably, Ukrainian tourism hasn’t collapsed entirely: its main ski resort, Bukovel (pictured above), close to the country’s border with Hungary and Romania, remains popular with skiers from both countries.

What already appears certain, based on previous examples, is that Ukrainian tourism won’t simply return to what existed before. Croatia transformed from socialist package-holiday destination to upmarket Mediterranean player. Rwanda pivoted from general tourism to luxury eco-tourism. Egypt learnt that pyramids alone can’t overcome security fears. Ukraine’s post-war tourism will look different, shaped by what was destroyed, what opportunities emerge, and what choices officials make about positioning.

Photo: Dreamstime.

Craig Turp-Balazs

Craig Turp-Balazs

Craig Turp-Balazs is head of insight and analysis at Reinvantage.

Share

You might also find these insightful

Case study: Global technology company

1. The Client

A global technology company operating across EMEA, with a regional HQ in Istanbul. The company manages 20+ markets, handling everything from brand campaigns to strategic partnerships.

Role we worked with: The EMEA Head of Marketing (supported by two regional managers).

2. The Challenge

Despite strong products and a respected global brand, the regional team was struggling with:

  • Misaligned strategy across markets → campaigns executed with inconsistent narratives.
  • Slowed growth → lead generation plateaued despite increasing spend.
  • Internal friction → marketing, sales, and product teams disagreed on KPIs and priorities.

Traditional fixes (more meetings, more reporting) only created more noise.

3. The Sprint

We ran a 10-day Remote Reinvention Sprint with the regional HQ team.

  • Day 1–3: Intake → Reviewed decks, campaign data, and plans.
  • Day 4: Sprint Session (90 mins) → Breakthroughs:
    • Sales and marketing had different definitions of “qualified lead.”
    • 40% of spend was going into low-potential markets.
    • The team assumed the problem was lack of budget, but it was actually lack of alignment.
  • Day 5–10: Synthesis → Insights distilled into a Clarity Brief + Insight Canvas.
4. The Breakthrough

The Sprint uncovered that the issue wasn’t budget, but fragmentation.
Three sharp insights unlocked a way forward:

  1. Unified KPIs bridging marketing + sales.
  2. Market prioritisation → shifting budget to 5 high-potential markets.
  3. Simplified narrative → one EMEA core story, locally adaptable.
By just realigning resources and focus, the client could unlock an estimated £250,000 in efficiency gains within the next 12 months — far exceeding the Sprint’s value guarantee. The path to higher returns was already inside the business, hidden by misalignment.
5. From Sprint to Action (4 Pillars Applied)

With clarity secured, Reinvantage didn’t suggest “more projects.”

Instead, we used the Sprint findings to create laser-focused next steps — drawing only from the areas that would deliver the most impact:

  • Readiness → Alignment workshops for sales + marketing teams. New playbooks clarified “qualified lead” definitions and reduced internal disputes.
  • Foresight → A market-opportunity scan identified which 5 countries would deliver the highest ROI, removing the guesswork from allocation.
  • Growth → Guided the reallocation of €2M budget and designed a phased rollout strategy that protected risk while maximising return.
  • Positioning → Built a messaging framework balancing global consistency with local nuance, ensuring campaigns spoke with one clear voice.

Because the Sprint had stripped away noise, these actions weren’t generic consulting ideas — they were directly tied to the breakthroughs.

6. The Results
  • +28% increase in qualified leads across the region.
  • 30% faster campaign rollout due to streamlined approvals.
  • Budget efficiency gains → €2M redirected from low-return to high-potential markets.
  • Internal cohesion → marketing + sales now use a single shared dashboard.
The client came in believing they needed more budget.
The Sprint revealed that what they really needed was clarity and alignment.

With that clarity, the four pillars became not theory, but practical tools to deliver measurable impact.

The Sprint guaranteed at least £20,000 in value — but in this case, it helped unlock more than 10x that within six months.

Case study: Regional VC fund & accelerator

1. The Client

A regional venture capital fund and accelerator focused on early-stage tech start-ups in the Baltics and Central Europe.

The fund had raised a new round and was under pressure to deliver stronger returns while also building its reputation as the go-to platform for founders.

Role we worked with: Managing Partner, supported by the Head of Portfolio Development.

2. The Challenge

Despite a promising portfolio, results were uneven.

Key issues:

  • Scattered portfolio support → no consistent playbook for start-ups, every partner did things differently.
  • Weak differentiation → founders and co-investors saw the fund as “one of many” in the region.
  • Stretched team → too many small bets, not enough clarity on which companies to double down on.

The leadership team knew something was off, but disagreed on whether the issue was pipeline quality, market conditions, or internal capacity.

3. The Sprint

We ran a 10-day Remote Reinvention Sprint with the partners and portfolio team.

  • Day 1–3: Intake → Reviewed pitch decks, pipeline funnel data, and start-up performance reports.
  • Day 4: Sprint Session (90 mins) → Breakthroughs:
    • No shared definition of a “high-potential founder.”
    • Support resources were spread too thin across the portfolio.
    • The fund’s positioning was more reactive than proactive — it didn’t own a distinctive narrative in the market.
  • Day 5–10: Synthesis → Insights consolidated into a Clarity Brief + Insight Canvas.
4. The Breakthrough

The Sprint revealed that the challenge wasn’t pipeline quality — it was lack of focus and positioning.

Three core insights provided the turning point:

  1. Portfolio Prioritisation Framework → defined clear criteria for where to double down.
  2. Founder Success Playbook → standardised support model for portfolio companies.
  3. Differentiated Narrative → repositioned the fund as “the accelerator of reinvention-ready founders.”
These shifts alone gave the fund a path to add an estimated £2M+ in portfolio value over the following 18 months, by concentrating capital and resources where they could move the needle most.
5. From Sprint to Action (4 Pillars Applied)

With clarity from the Sprint, Reinvantage created a tailored support plan:

  • Readiness → Coached partners on using the new prioritisation framework and trained the team on deploying the Founder Success Playbook.
  • Foresight → Ran scenario analysis on regional tech trends, helping the fund anticipate where capital would flow next.
  • Growth → Guided resource reallocation across the portfolio and supported new co-investor pitches for top-performing start-ups.
  • Positioning → Crafted a sharper brand story for the fund, positioning it as the reinvention partner for globally minded founders.
6. The Results
  • 10 portfolio companies onboarded to the new Playbook → greater consistency of support.
  • Raised follow-on capital for 3 top start-ups with the new prioritisation framework.
  • +26% increase in inbound deal flow from founders citing the fund’s new positioning.
  • Stronger internal cohesion → partners aligned on where to focus resources.
The client thought the problem was pipeline quality.
The Sprint showed it was actually lack of clarity and focus inside the firm.

By applying the four pillars, Reinvantage helped turn scattered effort into concentrated value creation.

The Sprint guaranteed at least £20,000 in value; here it set the stage for multi-million-pound upside in portfolio growth.

Case study: International impact Organisation

1. The Client

A large international impact organisation focused on entrepreneurship and economic empowerment.
The organisation runs multi-country programmes across Eastern Europe and Central Asia, often in partnership with global donors and corporate sponsors.

Role we worked with: Senior Programme Director, responsible for regional coordination.

2. The Challenge

The organisation had launched a flagship regional initiative supporting women entrepreneurs, but the programme was underperforming.

Key issues:

  • Fragmented delivery → each country office interpreted the programme differently.
  • Donor frustration → reporting lacked consistency and clear impact metrics.
  • Lost momentum → staff energy was spent on administration rather than scaling success stories.

Traditional programme reviews had produced long reports, but no real alignment or action.

3. The Sprint

We ran a 10-day Remote Reinvention Sprint with the regional leadership team and representatives from two country offices.

  • Day 1–3: Intake → Reviewed donor reports, programme KPIs, and field feedback.
  • Day 4: Sprint Session (90 mins) → Breakthroughs:
    • Donors cared about quantifiable outcomes, but reporting focused on stories.
    • Staff were duplicating efforts across countries, wasting time and resources.
    • The initiative lacked a clear theory of change — everyone described its purpose differently.
  • Day 5–10: Synthesis → Insights distilled into a Clarity Brief + Insight Canvas.
4. The Breakthrough

The Sprint revealed that the issue wasn’t donor pressure or programme design — it was a lack of shared framework and alignment.

Three critical insights reshaped the path forward:

  1. One Unified Theory of Change → agreed narrative for why the programme exists.
  2. Core Impact Metrics → clear, comparable KPIs across all countries.
  3. Smart Resource Sharing → digital hub to stop duplication and accelerate knowledge flow.
By eliminating duplicated reporting and clarifying what success looks like, the client saw they could save the equivalent of £100,000 in staff time annually — while also unlocking stronger donor confidence and follow-on funding opportunities.
5. From Sprint to Action (4 Pillars Applied)

Armed with Sprint clarity, Reinvantage proposed a laser-focused support plan:

  • Readiness → Trained programme leads on using the new metrics and integrated them into existing workflows.
  • Foresight → Analysed donor trends and expectations, aligning the initiative with the next funding cycle.
  • Growth → Developed a funding case based on the new unified theory of change, securing higher renewal chances.
  • Positioning → Crafted a regional success narrative and storytelling toolkit, helping them showcase results consistently across markets.
6. The Results
  • 30% less time spent on reporting → freed capacity for programme delivery.
  • Donor satisfaction improved → positive feedback on the clarity of impact evidence.
  • Secured new funding commitment → one major donor increased their contribution by 20%.
  • Stronger internal morale → staff felt they were working with clarity, not chaos.
The client thought it needed better donor management.
The Sprint revealed it needed a shared foundation across its teams.

By anchoring on the four pillars, Reinvantage turned alignment into efficiency gains and fresh funding opportunities.

The Sprint guaranteed at least £20,000 in value; here it unlocked both six-figure savings and future-proofed funding.

Case study: National digital development agency

1. The Client

A national digital development agency tasked with driving the government’s digital transformation agenda, including e-services, citizen portals, and smart city pilots.

Role we worked with: Director of Digital Transformation, supported by IT and service delivery leads from three ministries.

2. The Challenge

The agency had strong political backing but faced hurdles in implementation.

Key issues:

  • Siloed projects → each ministry developed digital tools independently, leading to duplication.
  • Citizen frustration → services were digital in name, but still required multiple logins and offline steps.
  • Funding pressure → international partners demanded clearer impact in the short term.

The agency wanted to accelerate momentum but struggled to get alignment across ministries.

3. The Sprint

We ran a 14-day Immersive Reinvention Sprint with the agency’s leadership and digital focal points from three ministries.

  • Day 1–3: Intake → Reviewed strategy docs, donor reports, and citizen feedback data.
  • Day 4: Immersive Sprint Session (half-day) → Breakthroughs:
    • Each ministry had different definitions of “digital service.”
    • 20% of budget was going into overlapping pilot projects.
    • Citizens’ top frustrations were known — but not prioritised.
  • Day 5–14: Synthesis → Insights consolidated into a Clarity Brief + Insight Canvas.
4. The Breakthrough

The Sprint revealed that the biggest blocker wasn’t lack of funding, but lack of shared priorities.

Three practical insights stood out:

  1. One Definition of Digital Service → agreed across ministries.
  2. Quick-Win Prioritisation → focus on top 3 citizen pain points (ID renewal, business registration, healthcare booking).
  3. Shared Resource Map → pool budgets to eliminate duplication.
These changes alone allowed the agency to unlock £75,000 in immediate savings and deliver 2–3 visible improvements in the next quarter — meeting donor expectations and building citizen trust.
5. From Sprint to Action (4 Pillars Applied)

Based on the Sprint clarity, Reinvantage proposed a modest, targeted package of support:

  • Readiness → Facilitated inter-ministerial workshops to embed the “one digital service” definition.
  • Foresight → Analysed citizen feedback trends to shape the quick-win roadmap.
  • Growth → Supported the reallocation of funds to joint projects, reducing overlap.
  • Positioning → Crafted a communication plan highlighting early digital wins to donors and citizens.
6. The Results
  • 2 pilot services integrated into the central portal (ID renewal + healthcare booking).
  • Budget savings of £75,000 from eliminating overlapping projects.
  • Citizen satisfaction up modestly → call centre complaints on digital services dropped by 12%.
  • Donor confidence improved → short-term impact report received positive feedback.
The client thought it needed more funding and bigger projects.
The Sprint revealed it first needed clarity and alignment.

By applying the four pillars to a targeted scope, Reinvantage helped deliver visible results within a single quarter — proving progress to citizens and donors and laying the groundwork for deeper transformation.

You must be logged in to view this page. Login here.

Bridging the Reinvention Gap: Fill this form and get your preview copy immediately.

Future of IT: Fill this form and get your preview copy immediately.

War for Talent: Fill this form and get your copy immediately.

The Voice of Ukrainian Start-ups: Fill this form and get your copy immediately.

The uncounted engine: Ukraine’s start-up rise. Fill this form and get your copy immediately.

The Investment Promotion Playbook 2025: Fill this form and get your preview copy immediately.

The Reinvention Masterclass for Start-up Founders: Join the private cohort

Beyond Borders: Join the private edition