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Strength in the Union

PwC’s Agnieszka Gajewska talks about 20 years of EU membership

April 30, 2024

9 min read

April 30, 2024

9 min read

PwC’s Global Government and Public Services Leader and CEE Clients and Markets Leader Agnieszka Gajewska remembers precisely where she was on May 1, 2004, when ten countries, most of them from Central and Eastern Europe (CEE), joined the European Union.

“In Castle Square in Warsaw, singing Ode to Joy,” she says, adding that she could probably pinpoint the exact location in the square to within a couple of square metres.

“But we already felt like citizens of Europe. Even before accession, we had been able to take part in various EU programmes. I had studied in Germany, in Austria, for example.”

That May, the EU embarked on a historic fifth enlargement that was not just a political milestone but also a significant economic turning point for the accession countries, namely Czechia, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, and Slovenia, along with Cyprus and Malta.

Additionally, Bulgaria and Romania, which joined the EU in 2007, are still generally considered part of the fifth enlargement.

The accession to the EU unlocked substantial structural and cohesion funds designed to reduce disparities in economic development and promote real convergence among member states.

These funds have been pivotal in modernising infrastructure, such as roads, ports, and telecommunications, directly benefiting businesses by improving logistics and connectivity. For instance, Poland received over 100 billion euros from EU funds between 2007 and 2013, spurring growth in its GDP and significantly reducing unemployment rates.

Moreover, the integration into the EU brought about macroeconomic stability and encouraged policy reforms that aligned these countries with the EU’s stringent economic and legal standards. This transformation was instrumental in enhancing their attractiveness to both domestic and foreign investors, leading to an upsurge in investments across multiple sectors including technology, manufacturing, and services.

From a business perspective, EU membership catalysed profound economic transformations in these nations, driving growth, enhancing market accessibility, and fostering robust business environments that have made each and every new member wealthier and more competitive.

“Whenever we have conversations with clients and investors, it’s clear that they are more keen on countries that are EU members,” says Gajewska. “There’s a premium that comes with EU membership.”

But as Gajewska is keen to point out, EU membership for the countries of CEE has been a two-way street: the past two decades have not just been about the EU transferring funds and know-how to its members in the region—a great deal of talent and know-how have gone the other way.

“The phrase, ‘CEE owes the EU so much’ gets used a lot,” she says. “But I am not a great fan of this word, ‘owing’. Brussels is not just an ATM. The EU is about partnership. CEE has contributed a great deal to European growth and we need to remember that. EU membership has helped to create a business environment in CEE that has allowed businesses from the EU to invest and benefit from our markets. But it is clear that the economies from the region benefited big time and for this I’m hugely grateful.”

Then there’s leadership. “If you look at the current, difficult geopolitical situation, CEE has been at the forefront of events, accepting millions of Ukrainian refugees and being part of the solution when it comes to Russia’s war on Ukraine.”

Time to ‘lean in’

Since 2004, CEE within the EU (CEE-EU) has been one of the world’s two most successful growth stories, alongside the Asian Tigers and China. One of the best examples of just how much the EU has meant for the region comes from the Polish Economic Institute, which last year published estimates showing that if Poland were not a member of the EU, its GDP would today be 31 per cent lower.

Access to the EU’s single market created opportunities for CEE products and services and resulted in growing international trade and FDIs inward stocks—which for the CEE EU countries increased from around 40 per cent of GDP in 2004 to around 60 per cent in 2021.

According to estimates from PwC based on World Trade Organisation (WTO) data, the total growth of exports of business services from CEE-EU has been triple-digit since 2005, and in the case of Poland and Romania it has surpassed 500 per cent.

Estonia meanwhile boasts one of the highest numbers of unicorns (start-up companies that have achieved a one billion US dollars valuation) per million inhabitants in the world. Students from Estonia, Poland, Slovenia and Czechia are among the OECD leaders in mathematical literacy, while the tertiary education enrolment rate in CEE is above the world’s average and the region is catching up with the EU average.

Today, the percentage of high skilled workers among total employees in CEE-EU countries is as high as in Western European countries. And the percentage of workers who perform cognitive tasks (managers, professionals, technicians) has risen from 20 per cent to 25 per cent over the last 12 years.

The proportion of female ICT specialists in some CEE countries is significantly higher than the EU average (19.1 per cent). For example, in Bulgaria, 28 per cent of ICT specialists are women, in Romania—26 per cent.

Spending on research and development (R&D) is growing across the region, with many CEE countries outspending their peers (countries at a similar level of GDP per capita). For example, Czechia has a higher rate of R&D spending than Spain, and the wealthier Italy or the UK.

Gajewska believes that the challenge for CEE now is to “lean in” and make its voice heard, as well as communicating what more it can offer.

“When it comes to [CEE], most of the low-hanging fruit has already been harvested,” she says. “We are doing well with convergence but we need to move further up the value chain. If you look at the way we do in business, specifically with technology and artificial intelligence (AI), we need to be aware that the talent we have in CEE can work in our favour.

“The US and China are currently locked in a high technology, AI race, but Europe also wants to be a part of that. And here, with more than 1.5 million highly technologically qualified people, we can contribute. We can also effectively benefit forever from these developments. But to do that we need to roll up our sleeves and be bold in the decisions we take. If we don’t, lots of our businesses will soon be obsolete.”

Sometimes, says Gajewska, it can be easier to build 100 kilometres of motorway than carry out the complex digital transformation of the public or business environment. “We need to be doing much more in supporting innovation,” she says. “We need to make the most of our outstanding entrepreneurship, our appetite for growth.”

‘You can’t keep an entire generation in the waiting room’

No fewer than nine countries are currently part of the EU’s formal accession process. Five of the candidate countries—Albania, Bosnia and Herzegovina, Montenegro, North Macedonia and Serbia—are in the Western Balkans, the others being Georgia, Moldova, Ukraine and Turkey.

While some senior figures in the European institutions are talking openly about speeding the process of further enlargement along, there appears to be little political will in Europe’s major capitals for any further enlargement—at least on the scale of 2004.

This, believes Gajewska, is a mistake, and points to collective memory loss of just how successful the 2004 enlargement has been.

“There was talk back then that the countries of CEE were not ready, but that enlargement has been a great success. Today, we need to find solutions for these [candidate] countries, because you can’t keep an entire generation in the waiting room. It creates a vacuum, which is dangerous, because they may begin to look for alternatives.”

Speeding up enlargement is not the only way that the EU could enhance its standing—both in the candidate countries and in existing EU members. Gajewska suggests that it could communicate its success far better, as a means of combatting any anti-EU populism.

“It’s important that we celebrate this 20th anniversary and that we talk about the benefits [of EU membership], and that we are clearly able to explain to our counterparties why it totally makes sense. If we don’t, there is a risk of complacency setting in, of taking the EU for granted,” she says.

But again, she points out that it needs to be a two-way street. “We need to make sure that we are part of the decision-making process and that we have a very strong voice within the EU institutions.”

Collective effort

As PwC’s Global Government and Public Services Leader and CEE Clients and Markets Leader, Gajewska is one of those people making a real effort to ensure that CEE has a voice within the EU, helping with the design and implementation of projects that ensure traffic continues to travel both ways—importing know-how from the EU’s western members but also exporting the region’s considerable know-how the other way.

One of these initiatives is DG Reform, which concerns all 27 EU member states and the areas of human rights, rule of law, democracy, good governance/public administration.

“We are making a major contribution to that framework, and many of its projects are in Central and Eastern Europe. We’re working hand in hand with our governments, local governments, and the European Commission, helping them with the critical structural reforms our countries need in order to ready them for the next 20 years, to put in place a framework that will allow them to move further up the value chain,” she says.

Contrary to some of the stereotypes in some quarters, Gajewska says that the EU is, “A great client to work with”, far from the overly bureaucratic and ponderous institution of popular imagination.

“We recently faced three major crises,” she says. “Covid-19, Russia’s war on Ukraine, and the arising energy crisis. The EU has dealt with them all quickly, effectively—and perhaps most importantly—collectively.”

There is indeed strength in union.

Photo by Mihály Köles on Unsplash.

Craig Turp-Balazs

Craig Turp-Balazs

Craig Turp-Balazs is head of insight and analysis at Reinvantage.

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Case study: Global technology company

1. The Client

A global technology company operating across EMEA, with a regional HQ in Istanbul. The company manages 20+ markets, handling everything from brand campaigns to strategic partnerships.

Role we worked with: The EMEA Head of Marketing (supported by two regional managers).

2. The Challenge

Despite strong products and a respected global brand, the regional team was struggling with:

  • Misaligned strategy across markets → campaigns executed with inconsistent narratives.
  • Slowed growth → lead generation plateaued despite increasing spend.
  • Internal friction → marketing, sales, and product teams disagreed on KPIs and priorities.

Traditional fixes (more meetings, more reporting) only created more noise.

3. The Sprint

We ran a 10-day Remote Reinvention Sprint with the regional HQ team.

  • Day 1–3: Intake → Reviewed decks, campaign data, and plans.
  • Day 4: Sprint Session (90 mins) → Breakthroughs:
    • Sales and marketing had different definitions of “qualified lead.”
    • 40% of spend was going into low-potential markets.
    • The team assumed the problem was lack of budget, but it was actually lack of alignment.
  • Day 5–10: Synthesis → Insights distilled into a Clarity Brief + Insight Canvas.
4. The Breakthrough

The Sprint uncovered that the issue wasn’t budget, but fragmentation.
Three sharp insights unlocked a way forward:

  1. Unified KPIs bridging marketing + sales.
  2. Market prioritisation → shifting budget to 5 high-potential markets.
  3. Simplified narrative → one EMEA core story, locally adaptable.
By just realigning resources and focus, the client could unlock an estimated £250,000 in efficiency gains within the next 12 months — far exceeding the Sprint’s value guarantee. The path to higher returns was already inside the business, hidden by misalignment.
5. From Sprint to Action (4 Pillars Applied)

With clarity secured, Reinvantage didn’t suggest “more projects.”

Instead, we used the Sprint findings to create laser-focused next steps — drawing only from the areas that would deliver the most impact:

  • Readiness → Alignment workshops for sales + marketing teams. New playbooks clarified “qualified lead” definitions and reduced internal disputes.
  • Foresight → A market-opportunity scan identified which 5 countries would deliver the highest ROI, removing the guesswork from allocation.
  • Growth → Guided the reallocation of €2M budget and designed a phased rollout strategy that protected risk while maximising return.
  • Positioning → Built a messaging framework balancing global consistency with local nuance, ensuring campaigns spoke with one clear voice.

Because the Sprint had stripped away noise, these actions weren’t generic consulting ideas — they were directly tied to the breakthroughs.

6. The Results
  • +28% increase in qualified leads across the region.
  • 30% faster campaign rollout due to streamlined approvals.
  • Budget efficiency gains → €2M redirected from low-return to high-potential markets.
  • Internal cohesion → marketing + sales now use a single shared dashboard.
The client came in believing they needed more budget.
The Sprint revealed that what they really needed was clarity and alignment.

With that clarity, the four pillars became not theory, but practical tools to deliver measurable impact.

The Sprint guaranteed at least £20,000 in value — but in this case, it helped unlock more than 10x that within six months.

Case study: Regional VC fund & accelerator

1. The Client

A regional venture capital fund and accelerator focused on early-stage tech start-ups in the Baltics and Central Europe.

The fund had raised a new round and was under pressure to deliver stronger returns while also building its reputation as the go-to platform for founders.

Role we worked with: Managing Partner, supported by the Head of Portfolio Development.

2. The Challenge

Despite a promising portfolio, results were uneven.

Key issues:

  • Scattered portfolio support → no consistent playbook for start-ups, every partner did things differently.
  • Weak differentiation → founders and co-investors saw the fund as “one of many” in the region.
  • Stretched team → too many small bets, not enough clarity on which companies to double down on.

The leadership team knew something was off, but disagreed on whether the issue was pipeline quality, market conditions, or internal capacity.

3. The Sprint

We ran a 10-day Remote Reinvention Sprint with the partners and portfolio team.

  • Day 1–3: Intake → Reviewed pitch decks, pipeline funnel data, and start-up performance reports.
  • Day 4: Sprint Session (90 mins) → Breakthroughs:
    • No shared definition of a “high-potential founder.”
    • Support resources were spread too thin across the portfolio.
    • The fund’s positioning was more reactive than proactive — it didn’t own a distinctive narrative in the market.
  • Day 5–10: Synthesis → Insights consolidated into a Clarity Brief + Insight Canvas.
4. The Breakthrough

The Sprint revealed that the challenge wasn’t pipeline quality — it was lack of focus and positioning.

Three core insights provided the turning point:

  1. Portfolio Prioritisation Framework → defined clear criteria for where to double down.
  2. Founder Success Playbook → standardised support model for portfolio companies.
  3. Differentiated Narrative → repositioned the fund as “the accelerator of reinvention-ready founders.”
These shifts alone gave the fund a path to add an estimated £2M+ in portfolio value over the following 18 months, by concentrating capital and resources where they could move the needle most.
5. From Sprint to Action (4 Pillars Applied)

With clarity from the Sprint, Reinvantage created a tailored support plan:

  • Readiness → Coached partners on using the new prioritisation framework and trained the team on deploying the Founder Success Playbook.
  • Foresight → Ran scenario analysis on regional tech trends, helping the fund anticipate where capital would flow next.
  • Growth → Guided resource reallocation across the portfolio and supported new co-investor pitches for top-performing start-ups.
  • Positioning → Crafted a sharper brand story for the fund, positioning it as the reinvention partner for globally minded founders.
6. The Results
  • 10 portfolio companies onboarded to the new Playbook → greater consistency of support.
  • Raised follow-on capital for 3 top start-ups with the new prioritisation framework.
  • +26% increase in inbound deal flow from founders citing the fund’s new positioning.
  • Stronger internal cohesion → partners aligned on where to focus resources.
The client thought the problem was pipeline quality.
The Sprint showed it was actually lack of clarity and focus inside the firm.

By applying the four pillars, Reinvantage helped turn scattered effort into concentrated value creation.

The Sprint guaranteed at least £20,000 in value; here it set the stage for multi-million-pound upside in portfolio growth.

Case study: International impact Organisation

1. The Client

A large international impact organisation focused on entrepreneurship and economic empowerment.
The organisation runs multi-country programmes across Eastern Europe and Central Asia, often in partnership with global donors and corporate sponsors.

Role we worked with: Senior Programme Director, responsible for regional coordination.

2. The Challenge

The organisation had launched a flagship regional initiative supporting women entrepreneurs, but the programme was underperforming.

Key issues:

  • Fragmented delivery → each country office interpreted the programme differently.
  • Donor frustration → reporting lacked consistency and clear impact metrics.
  • Lost momentum → staff energy was spent on administration rather than scaling success stories.

Traditional programme reviews had produced long reports, but no real alignment or action.

3. The Sprint

We ran a 10-day Remote Reinvention Sprint with the regional leadership team and representatives from two country offices.

  • Day 1–3: Intake → Reviewed donor reports, programme KPIs, and field feedback.
  • Day 4: Sprint Session (90 mins) → Breakthroughs:
    • Donors cared about quantifiable outcomes, but reporting focused on stories.
    • Staff were duplicating efforts across countries, wasting time and resources.
    • The initiative lacked a clear theory of change — everyone described its purpose differently.
  • Day 5–10: Synthesis → Insights distilled into a Clarity Brief + Insight Canvas.
4. The Breakthrough

The Sprint revealed that the issue wasn’t donor pressure or programme design — it was a lack of shared framework and alignment.

Three critical insights reshaped the path forward:

  1. One Unified Theory of Change → agreed narrative for why the programme exists.
  2. Core Impact Metrics → clear, comparable KPIs across all countries.
  3. Smart Resource Sharing → digital hub to stop duplication and accelerate knowledge flow.
By eliminating duplicated reporting and clarifying what success looks like, the client saw they could save the equivalent of £100,000 in staff time annually — while also unlocking stronger donor confidence and follow-on funding opportunities.
5. From Sprint to Action (4 Pillars Applied)

Armed with Sprint clarity, Reinvantage proposed a laser-focused support plan:

  • Readiness → Trained programme leads on using the new metrics and integrated them into existing workflows.
  • Foresight → Analysed donor trends and expectations, aligning the initiative with the next funding cycle.
  • Growth → Developed a funding case based on the new unified theory of change, securing higher renewal chances.
  • Positioning → Crafted a regional success narrative and storytelling toolkit, helping them showcase results consistently across markets.
6. The Results
  • 30% less time spent on reporting → freed capacity for programme delivery.
  • Donor satisfaction improved → positive feedback on the clarity of impact evidence.
  • Secured new funding commitment → one major donor increased their contribution by 20%.
  • Stronger internal morale → staff felt they were working with clarity, not chaos.
The client thought it needed better donor management.
The Sprint revealed it needed a shared foundation across its teams.

By anchoring on the four pillars, Reinvantage turned alignment into efficiency gains and fresh funding opportunities.

The Sprint guaranteed at least £20,000 in value; here it unlocked both six-figure savings and future-proofed funding.

Case study: National digital development agency

1. The Client

A national digital development agency tasked with driving the government’s digital transformation agenda, including e-services, citizen portals, and smart city pilots.

Role we worked with: Director of Digital Transformation, supported by IT and service delivery leads from three ministries.

2. The Challenge

The agency had strong political backing but faced hurdles in implementation.

Key issues:

  • Siloed projects → each ministry developed digital tools independently, leading to duplication.
  • Citizen frustration → services were digital in name, but still required multiple logins and offline steps.
  • Funding pressure → international partners demanded clearer impact in the short term.

The agency wanted to accelerate momentum but struggled to get alignment across ministries.

3. The Sprint

We ran a 14-day Immersive Reinvention Sprint with the agency’s leadership and digital focal points from three ministries.

  • Day 1–3: Intake → Reviewed strategy docs, donor reports, and citizen feedback data.
  • Day 4: Immersive Sprint Session (half-day) → Breakthroughs:
    • Each ministry had different definitions of “digital service.”
    • 20% of budget was going into overlapping pilot projects.
    • Citizens’ top frustrations were known — but not prioritised.
  • Day 5–14: Synthesis → Insights consolidated into a Clarity Brief + Insight Canvas.
4. The Breakthrough

The Sprint revealed that the biggest blocker wasn’t lack of funding, but lack of shared priorities.

Three practical insights stood out:

  1. One Definition of Digital Service → agreed across ministries.
  2. Quick-Win Prioritisation → focus on top 3 citizen pain points (ID renewal, business registration, healthcare booking).
  3. Shared Resource Map → pool budgets to eliminate duplication.
These changes alone allowed the agency to unlock £75,000 in immediate savings and deliver 2–3 visible improvements in the next quarter — meeting donor expectations and building citizen trust.
5. From Sprint to Action (4 Pillars Applied)

Based on the Sprint clarity, Reinvantage proposed a modest, targeted package of support:

  • Readiness → Facilitated inter-ministerial workshops to embed the “one digital service” definition.
  • Foresight → Analysed citizen feedback trends to shape the quick-win roadmap.
  • Growth → Supported the reallocation of funds to joint projects, reducing overlap.
  • Positioning → Crafted a communication plan highlighting early digital wins to donors and citizens.
6. The Results
  • 2 pilot services integrated into the central portal (ID renewal + healthcare booking).
  • Budget savings of £75,000 from eliminating overlapping projects.
  • Citizen satisfaction up modestly → call centre complaints on digital services dropped by 12%.
  • Donor confidence improved → short-term impact report received positive feedback.
The client thought it needed more funding and bigger projects.
The Sprint revealed it first needed clarity and alignment.

By applying the four pillars to a targeted scope, Reinvantage helped deliver visible results within a single quarter — proving progress to citizens and donors and laying the groundwork for deeper transformation.