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The people’s planes

How low-cost airlines became business's greatest democratiser

September 15, 2025

7 min read

September 15, 2025

7 min read

Photo: Dreamstime.

In the 1990s, a return plane ticket from London to Bucharest invariably cost upwards of 300 UK pounds. Trust me—as someone who made the trip regularly, I know.

The trip often meant enduring a Saturday-night stay requirement (designed to fleece business travellers), needed to be booked weeks in advance, and frequently connected through Frankfurt or Vienna.

Depending on the time of year, that same journey can today cost as little as 60 UK pounds on Ryanair or Wizz Air, even if booked on a whim. The transformation is so complete that complaining about cramped seats and no free refreshments has become a European pastime—rather like moaning about the weather whilst enjoying an unseasonably warm day.

This grumbling obscures a remarkable achievement. Low-cost carriers have done something that centuries of political revolution failed to accomplish: they have genuinely democratised a luxury. The comte flying to his château and the cleaner flying to see her grandchildren now share the same cramped cabin. It may not be comfortable, but it is undeniably egalitarian.

Texan genesis

The revolution began with a peculiarity of American federalism. In 1971, Southwest Airlines started flying within Texas to dodge federal regulation. CEO Herb Kelleher’s insight was brutally simple: strip away everything that did not involve moving people from one place to another. No meals, no assigned seats, no connections. Just transport.

The formula worked so well that by the 1980s, European entrepreneurs were making pilgrimages to Dallas. Michael O’Leary’s 1988 visit to Southwest was part fact-finding mission, part religious conversion. He returned to Ireland with a vision: apply the Southwest model to Europe’s sclerotic aviation market. Ryanair, then a struggling conventional carrier, reinvented itself as a Southwest clone. The timing was perfect. European Union deregulation was about create the regulatory conditions for revolution.

What followed resembled less a business transformation than a political uprising. Traditional carriers, weighed down by flag-carrying pretensions and union agreements, watched helplessly as upstarts grabbed their customers. By 2024, Europe’s top 12 budget airlines carried 555 million passengers—more than before the Covid-19 pandemic. Their full-service rivals managed only 94 per cent of pre-pandemic levels.

The numbers tell a story of industrial revolution. Low-cost carriers now operate one in three European flights, up from virtually zero three decades ago. Ryanair alone carries more passengers than any other European airline. EasyJet has made orange jumpsuits as recognisable as pinstripe suits. Wizz Air is the largest carrier in several countries across Central Europe.

The Saturday-night massacre

Traditional airlines had spent decades perfecting the art of price discrimination. Business travellers, flying on company accounts and needing flexibility, paid premium fares. Leisure passengers, booking early and willing to stay over Saturday night, paid less. The Saturday-night rule was particularly ingenious—a restriction designed purely to separate business from leisure demand.

Budget airlines demolished these artificial distinctions. Why should flying on Tuesday cost more than flying on Saturday? The question, once asked, admitted no sensible answer. Most legacy carriers have since abandoned the Saturday-night requirement, though they took decades to do so.

The broader transformation was even more dramatic. Inflation-adjusted airfares have fallen by more than half since deregulation. Flying, once a luxury comparable to owning a car, has become as routine as taking the bus.

Efficiency evangelism

Budget airlines succeeded by treating passengers as cargo—valuable cargo, to be sure, but cargo nonetheless. Why maintain city-centre ticket offices when people could book online? Why serve food on short flights when passengers could eat before or after? Why operate multiple aircraft types when one would do?

The answers seem obvious now. They were revolutionary then. Traditional carriers, imprisoned by legacy costs and regulatory thinking, could not adapt quickly enough. Their business-class lounges and frequent-flyer programmes looked increasingly absurd when measured against the simple proposition: get me there cheaply.

The cost advantages were substantial. European budget airlines operate with unit costs 30-40 per cent lower than traditional carriers. The savings came from everywhere: higher aircraft utilisation, faster turnarounds, denser seating, secondary airports. Each innovation was small. Together, they reinvented an industry.

Even the much-maligned ancillary fees represent unbundling rather than extortion. A passenger travelling with hand luggage pays only for transport. One checking bags pays extra. The system is transparent in a way that traditional airline pricing never was. A ‘full-service’ carrier charging 300 UK pounds for a flight whilst claiming to include ‘free’ food was practicing a more sophisticated deception than Ryanair charging 30 UK pounds plus 25 UK pounds for baggage.

Unintended turbulence

Success, of course, has bred problems that few anticipated. Cheap flights made mass tourism mass indeed. Venice now charges entry fees to day-trippers. Barcelona residents arm themselves with water pistols to repel tourists. The Louvre resembles a rugby scrum.

Extreme day trips‘ have become a social-media phenomenon: fly to Prague for breakfast, return home for dinner. The environmental cost is staggering, the cultural benefit negligible. Instagram, meet climate change.

Budget aviation may also have undermined more sustainable transport. When flying costs less than taking the train, governments feel little pressure to improve rail connections. Europe invested 1.3 trillion euros in roads between 2000 and 2019, but only 843 billion euros in railways. The misallocation becomes more costly as Europe pursues climate targets that cheap flights make harder to achieve.

The ingratitude of passengers

The most curious aspect of the budget airline revolution is how little gratitude it has generated. Passengers who benefit from 30 UK pounds flights complain bitterly about cramped seats and carry-on luggage restrictions. Yet they book repeatedly whilst denouncing the experience. Social media overflows with budget airline horror stories, yet all usually involving people who paid less for their flight than they would for a good dinner.

This ingratitude reflects how quickly humans adapt to progress. A passenger frustrated by a delayed budget flight forgets that someone of their economic circumstances could not have afforded to fly at all a generation earlier. Expectations rise faster than living standards. What seems like a miracle to one generation becomes an entitlement to the next.

The complaints also reflect the airlines’ success in democratising air travel. When flying was expensive and exclusive, passengers accepted limitations as part of the experience. Budget airlines attracted millions who had never flown before, bringing different expectations. The service standards that satisfied business travellers did not impress cleaners and students.

Future flight paths

The budget revolution faces headwinds. Climate concerns are prompting flight restrictions and carbon taxes that could undermine cost advantages. France has already banned domestic flights where train alternatives exist. Other countries are considering similar measures.

Labour markets are tightening, potentially eroding the wage advantages that made ultra-low fares possible. Airport congestion at popular destinations forces airlines towards less convenient locations. The post-pandemic recovery showed that whilst budget carriers remain resilient, they are not invulnerable.

Nevertheless, the fundamental insight that drove the revolution—that air transport is a commodity that benefits from simplification—remains sound. The European budget market continues growing at 4.5 per cent annually. Even accounting for environmental constraints, demand for cheap flights shows few signs of weakening.

Perhaps the ultimate measure of the budget airlines’ success is that their achievement now seems unremarkable. Young Europeans routinely fly between cities for work or weekends without considering how extraordinary this freedom would have seemed to their grandparents. Making the impossible seem inevitable is the highest form of business success.

Whether this transformation represents progress or environmental vandalism remains debatable. Its scope is not. In thirty years, budget airlines have democratised humanity’s oldest dream—the freedom to fly. Planes may be more cramped than they once were, but they carry far more people than anyone ever thought possible. That is not comfortable, but it is remarkable.

Photo: Dreamstime.

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Case study: Global technology company

1. The Client

A global technology company operating across EMEA, with a regional HQ in Istanbul. The company manages 20+ markets, handling everything from brand campaigns to strategic partnerships.

Role we worked with: The EMEA Head of Marketing (supported by two regional managers).

2. The Challenge

Despite strong products and a respected global brand, the regional team was struggling with:

  • Misaligned strategy across markets → campaigns executed with inconsistent narratives.
  • Slowed growth → lead generation plateaued despite increasing spend.
  • Internal friction → marketing, sales, and product teams disagreed on KPIs and priorities.

Traditional fixes (more meetings, more reporting) only created more noise.

3. The Sprint

We ran a 10-day Remote Reinvention Sprint with the regional HQ team.

  • Day 1–3: Intake → Reviewed decks, campaign data, and plans.
  • Day 4: Sprint Session (90 mins) → Breakthroughs:
    • Sales and marketing had different definitions of “qualified lead.”
    • 40% of spend was going into low-potential markets.
    • The team assumed the problem was lack of budget, but it was actually lack of alignment.
  • Day 5–10: Synthesis → Insights distilled into a Clarity Brief + Insight Canvas.
4. The Breakthrough

The Sprint uncovered that the issue wasn’t budget, but fragmentation.
Three sharp insights unlocked a way forward:

  1. Unified KPIs bridging marketing + sales.
  2. Market prioritisation → shifting budget to 5 high-potential markets.
  3. Simplified narrative → one EMEA core story, locally adaptable.
By just realigning resources and focus, the client could unlock an estimated £250,000 in efficiency gains within the next 12 months — far exceeding the Sprint’s value guarantee. The path to higher returns was already inside the business, hidden by misalignment.
5. From Sprint to Action (4 Pillars Applied)

With clarity secured, Reinvantage didn’t suggest “more projects.”

Instead, we used the Sprint findings to create laser-focused next steps — drawing only from the areas that would deliver the most impact:

  • Readiness → Alignment workshops for sales + marketing teams. New playbooks clarified “qualified lead” definitions and reduced internal disputes.
  • Foresight → A market-opportunity scan identified which 5 countries would deliver the highest ROI, removing the guesswork from allocation.
  • Growth → Guided the reallocation of €2M budget and designed a phased rollout strategy that protected risk while maximising return.
  • Positioning → Built a messaging framework balancing global consistency with local nuance, ensuring campaigns spoke with one clear voice.

Because the Sprint had stripped away noise, these actions weren’t generic consulting ideas — they were directly tied to the breakthroughs.

6. The Results
  • +28% increase in qualified leads across the region.
  • 30% faster campaign rollout due to streamlined approvals.
  • Budget efficiency gains → €2M redirected from low-return to high-potential markets.
  • Internal cohesion → marketing + sales now use a single shared dashboard.
The client came in believing they needed more budget.
The Sprint revealed that what they really needed was clarity and alignment.

With that clarity, the four pillars became not theory, but practical tools to deliver measurable impact.

The Sprint guaranteed at least £20,000 in value — but in this case, it helped unlock more than 10x that within six months.

Case study: Regional VC fund & accelerator

1. The Client

A regional venture capital fund and accelerator focused on early-stage tech start-ups in the Baltics and Central Europe.

The fund had raised a new round and was under pressure to deliver stronger returns while also building its reputation as the go-to platform for founders.

Role we worked with: Managing Partner, supported by the Head of Portfolio Development.

2. The Challenge

Despite a promising portfolio, results were uneven.

Key issues:

  • Scattered portfolio support → no consistent playbook for start-ups, every partner did things differently.
  • Weak differentiation → founders and co-investors saw the fund as “one of many” in the region.
  • Stretched team → too many small bets, not enough clarity on which companies to double down on.

The leadership team knew something was off, but disagreed on whether the issue was pipeline quality, market conditions, or internal capacity.

3. The Sprint

We ran a 10-day Remote Reinvention Sprint with the partners and portfolio team.

  • Day 1–3: Intake → Reviewed pitch decks, pipeline funnel data, and start-up performance reports.
  • Day 4: Sprint Session (90 mins) → Breakthroughs:
    • No shared definition of a “high-potential founder.”
    • Support resources were spread too thin across the portfolio.
    • The fund’s positioning was more reactive than proactive — it didn’t own a distinctive narrative in the market.
  • Day 5–10: Synthesis → Insights consolidated into a Clarity Brief + Insight Canvas.
4. The Breakthrough

The Sprint revealed that the challenge wasn’t pipeline quality — it was lack of focus and positioning.

Three core insights provided the turning point:

  1. Portfolio Prioritisation Framework → defined clear criteria for where to double down.
  2. Founder Success Playbook → standardised support model for portfolio companies.
  3. Differentiated Narrative → repositioned the fund as “the accelerator of reinvention-ready founders.”
These shifts alone gave the fund a path to add an estimated £2M+ in portfolio value over the following 18 months, by concentrating capital and resources where they could move the needle most.
5. From Sprint to Action (4 Pillars Applied)

With clarity from the Sprint, Reinvantage created a tailored support plan:

  • Readiness → Coached partners on using the new prioritisation framework and trained the team on deploying the Founder Success Playbook.
  • Foresight → Ran scenario analysis on regional tech trends, helping the fund anticipate where capital would flow next.
  • Growth → Guided resource reallocation across the portfolio and supported new co-investor pitches for top-performing start-ups.
  • Positioning → Crafted a sharper brand story for the fund, positioning it as the reinvention partner for globally minded founders.
6. The Results
  • 10 portfolio companies onboarded to the new Playbook → greater consistency of support.
  • Raised follow-on capital for 3 top start-ups with the new prioritisation framework.
  • +26% increase in inbound deal flow from founders citing the fund’s new positioning.
  • Stronger internal cohesion → partners aligned on where to focus resources.
The client thought the problem was pipeline quality.
The Sprint showed it was actually lack of clarity and focus inside the firm.

By applying the four pillars, Reinvantage helped turn scattered effort into concentrated value creation.

The Sprint guaranteed at least £20,000 in value; here it set the stage for multi-million-pound upside in portfolio growth.

Case study: International impact Organisation

1. The Client

A large international impact organisation focused on entrepreneurship and economic empowerment.
The organisation runs multi-country programmes across Eastern Europe and Central Asia, often in partnership with global donors and corporate sponsors.

Role we worked with: Senior Programme Director, responsible for regional coordination.

2. The Challenge

The organisation had launched a flagship regional initiative supporting women entrepreneurs, but the programme was underperforming.

Key issues:

  • Fragmented delivery → each country office interpreted the programme differently.
  • Donor frustration → reporting lacked consistency and clear impact metrics.
  • Lost momentum → staff energy was spent on administration rather than scaling success stories.

Traditional programme reviews had produced long reports, but no real alignment or action.

3. The Sprint

We ran a 10-day Remote Reinvention Sprint with the regional leadership team and representatives from two country offices.

  • Day 1–3: Intake → Reviewed donor reports, programme KPIs, and field feedback.
  • Day 4: Sprint Session (90 mins) → Breakthroughs:
    • Donors cared about quantifiable outcomes, but reporting focused on stories.
    • Staff were duplicating efforts across countries, wasting time and resources.
    • The initiative lacked a clear theory of change — everyone described its purpose differently.
  • Day 5–10: Synthesis → Insights distilled into a Clarity Brief + Insight Canvas.
4. The Breakthrough

The Sprint revealed that the issue wasn’t donor pressure or programme design — it was a lack of shared framework and alignment.

Three critical insights reshaped the path forward:

  1. One Unified Theory of Change → agreed narrative for why the programme exists.
  2. Core Impact Metrics → clear, comparable KPIs across all countries.
  3. Smart Resource Sharing → digital hub to stop duplication and accelerate knowledge flow.
By eliminating duplicated reporting and clarifying what success looks like, the client saw they could save the equivalent of £100,000 in staff time annually — while also unlocking stronger donor confidence and follow-on funding opportunities.
5. From Sprint to Action (4 Pillars Applied)

Armed with Sprint clarity, Reinvantage proposed a laser-focused support plan:

  • Readiness → Trained programme leads on using the new metrics and integrated them into existing workflows.
  • Foresight → Analysed donor trends and expectations, aligning the initiative with the next funding cycle.
  • Growth → Developed a funding case based on the new unified theory of change, securing higher renewal chances.
  • Positioning → Crafted a regional success narrative and storytelling toolkit, helping them showcase results consistently across markets.
6. The Results
  • 30% less time spent on reporting → freed capacity for programme delivery.
  • Donor satisfaction improved → positive feedback on the clarity of impact evidence.
  • Secured new funding commitment → one major donor increased their contribution by 20%.
  • Stronger internal morale → staff felt they were working with clarity, not chaos.
The client thought it needed better donor management.
The Sprint revealed it needed a shared foundation across its teams.

By anchoring on the four pillars, Reinvantage turned alignment into efficiency gains and fresh funding opportunities.

The Sprint guaranteed at least £20,000 in value; here it unlocked both six-figure savings and future-proofed funding.

Case study: National digital development agency

1. The Client

A national digital development agency tasked with driving the government’s digital transformation agenda, including e-services, citizen portals, and smart city pilots.

Role we worked with: Director of Digital Transformation, supported by IT and service delivery leads from three ministries.

2. The Challenge

The agency had strong political backing but faced hurdles in implementation.

Key issues:

  • Siloed projects → each ministry developed digital tools independently, leading to duplication.
  • Citizen frustration → services were digital in name, but still required multiple logins and offline steps.
  • Funding pressure → international partners demanded clearer impact in the short term.

The agency wanted to accelerate momentum but struggled to get alignment across ministries.

3. The Sprint

We ran a 14-day Immersive Reinvention Sprint with the agency’s leadership and digital focal points from three ministries.

  • Day 1–3: Intake → Reviewed strategy docs, donor reports, and citizen feedback data.
  • Day 4: Immersive Sprint Session (half-day) → Breakthroughs:
    • Each ministry had different definitions of “digital service.”
    • 20% of budget was going into overlapping pilot projects.
    • Citizens’ top frustrations were known — but not prioritised.
  • Day 5–14: Synthesis → Insights consolidated into a Clarity Brief + Insight Canvas.
4. The Breakthrough

The Sprint revealed that the biggest blocker wasn’t lack of funding, but lack of shared priorities.

Three practical insights stood out:

  1. One Definition of Digital Service → agreed across ministries.
  2. Quick-Win Prioritisation → focus on top 3 citizen pain points (ID renewal, business registration, healthcare booking).
  3. Shared Resource Map → pool budgets to eliminate duplication.
These changes alone allowed the agency to unlock £75,000 in immediate savings and deliver 2–3 visible improvements in the next quarter — meeting donor expectations and building citizen trust.
5. From Sprint to Action (4 Pillars Applied)

Based on the Sprint clarity, Reinvantage proposed a modest, targeted package of support:

  • Readiness → Facilitated inter-ministerial workshops to embed the “one digital service” definition.
  • Foresight → Analysed citizen feedback trends to shape the quick-win roadmap.
  • Growth → Supported the reallocation of funds to joint projects, reducing overlap.
  • Positioning → Crafted a communication plan highlighting early digital wins to donors and citizens.
6. The Results
  • 2 pilot services integrated into the central portal (ID renewal + healthcare booking).
  • Budget savings of £75,000 from eliminating overlapping projects.
  • Citizen satisfaction up modestly → call centre complaints on digital services dropped by 12%.
  • Donor confidence improved → short-term impact report received positive feedback.
The client thought it needed more funding and bigger projects.
The Sprint revealed it first needed clarity and alignment.

By applying the four pillars to a targeted scope, Reinvantage helped deliver visible results within a single quarter — proving progress to citizens and donors and laying the groundwork for deeper transformation.