Feedback policy

1. Introduction

At Reinvantage, we are committed to maintaining the highest standards in our analysis, research, reports, and digital services. We take all feedback seriously and will investigate any concerns that fall within our control. This policy outlines the procedure for submitting feedback and how we will address them.

2. What feedback we handle

We accept feedback related to:

  • Published analysis, reports, and research: – Factual inaccuracies, misrepresentation, or bias.
  • Memberships and subscriptions: – Issues with automatic renewals, cancellations, billing errors, or wrongful denial of membership.
  • Data privacy and security: – Concerns about misuse of personal data, GDPR compliance, or data security breaches.
  • General customer service: – Slow responses, technical issues, or unfair treatment by Reinvantage representatives.

3. Who can make a complaint?

We can only process feedback if you are:

  • Personally and directly affected by an alleged breach.
  • A representative group affected by a breach, where there is public interest in your complaint.
  • A third party seeking to ensure the accuracy of published information.

4. How to submit a complaint

Feedback must be submitted in writing via email or post. Please include:

  • Your full name and contact details.
  • A clear description of the issue, including any relevant supporting evidence.
  • The specific content, service, or incident you are complaining about.
  • The outcome you seek.

Contact Details:

  • Email: feedback@reinvantage.org
  • Postal Address: 7 Bell Yard, London, WC2A 2JR, United Kingdom

5. Complaint handling process

  • Acknowledgement: We will acknowledge your complaint within seven days.
  • Investigation: We will assess your complaint and may request additional information.
  • Resolution: We will provide a final response within 21 days. If your complaint is upheld, we will inform you of the remedial actions taken.

6. Escalation

If you are not satisfied with our response, you may request a further review. For data privacy feedback, you may escalate the matter to the UK Information Commissioner’s Office (ICO).
By using our services, you agree to this Feedback Policy and the procedures outlined above.