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The digital doctor will see you now

From Bulgarian villages to Estonian islands, a medical revolution is underway

January 27, 2025

7 min read

January 27, 2025

7 min read

Photo by Ostap Senyuk on Unsplash.

In much of rural emerging Europe, winter often leaves villages blanketed with snow for weeks at a time. For older residents, a routine doctor’s visit can therefore become an all-day adventure—if any reliable transport can be found at all.  

In the past, these logistical hurdles meant many people simply went without critical check-ups or timely diagnoses. Lately, however, the old assumptions no longer hold. Increasingly, rural clinics in throughout Central and Eastern Europe are connecting patients to specialists hundreds of kilometres away via telemedicine platforms.  

These digital tools, buoyed by advances in artificial intelligence (AI) diagnostics and portable medical devices, are quietly transforming access to healthcare in regions historically underserved by traditional systems.  

The result is that communities once resigned to lengthy travel or inadequate care now receive high-level medical oversight from city hospitals. It is a change so radical it might just remake the rural healthcare landscape for good. 

The impact of Covid-19

The potential of telemedicine for bridging healthcare gaps has been discussed for decades. Yet until recently, slow internet connections, outdated legislation, and scepticism among both doctors and patients held back widespread adoption in CEE. 

That hesitancy began to evaporate as the Covid-19 pandemic forced rapid digitalisation across industries, nowhere more crucially than in healthcare.  

According to a 2021 report by the European Commission, teleconsultations in many European countries surged by over 200 per cent compared to pre-pandemic levels.  

In Romania, for example, the Ministry of Health allowed for the first time full reimbursement of remote consultations, propelling a shift to digital care that might otherwise have taken years.  

Telemedicine does more than connect patients to distant physicians; it also integrates with AI-powered diagnostic tools.  

Wearable devices, once the domain of fitness enthusiasts, have become critical in monitoring vulnerable populations.  

According to the World Health Organisation’s Global Strategy on Digital Health 2020-25, AI-assisted wearable technologies, such as portable electrocardiogram (ECG) patches, can help doctors detect irregular heart rhythms or early signs of heart failure. 

In rural Bulgaria, a pilot programme led by a consortium of local hospitals and private tech firms provides older adults with AI-enabled wristbands that monitor vital signs like heart rate, oxygen saturation, and even detect falls.  

The data feed into a central system at a regional hospital, where AI algorithms flag anomalies for a quick follow-up by medical staff. Early results suggest a significant reduction in emergency admissions, particularly among elderly patients prone to falls or cardiac issues. 

Good practice

It is not just wearables: portable ultrasound devices, once limited to advanced hospital settings, have similarly become more accessible, both in terms of cost and usability.  

In an EU-funded project in Slovakia, teams equipped mobile clinics with handheld ultrasound machines that link to a central imaging database for real-time analysis. A local nurse or paramedic visits patients in remote villages, performs a basic scan, and transmits the images to a radiologist in Bratislava. The radiologist can respond with diagnostic feedback, further instructions, or, if needed, recommendations for immediate referral to a hospital.  

This system is credited with detecting early-stage tumours and other serious conditions that might otherwise have gone unnoticed, saving time and reducing the psychological stress of waiting for an in-person specialist appointment. 

Such examples underscore the role of government policy and public–private partnerships. Rural healthcare is notoriously under-resourced, and telemedicine initiatives can stall without robust support.  

In Poland, the government’s E-Health Strategy 2020–25 emphasises expanding broadband connectivity alongside introducing digital health records nationwide. 

Backed by EU structural funds, the programme aims to ensure even small clinics can handle the bandwidth requirements for telemedicine services.  

Similarly, Estonia has leveraged its reputation as a digital pioneer to develop one of Europe’s most integrated e-health systems. Patients’ medical data are accessible to authorised healthcare providers throughout the country, making teleconsultations and e-prescriptions seamless—even for those living on remote Baltic islands.  

Estonia’s success highlights the importance of a unified digital health framework, which can streamline insurance billing and patient records, reducing administrative headaches that might deter doctors from offering remote services. 

Are you feeling comfortable?

Nevertheless, there remain hurdles. One is the uneven regulatory environment. Rules about cross-border telemedicine consultations, patient data privacy, and licensing vary widely within the region.  

This patchwork can limit the ability of a telemedicine provider based in, say, Hungary, to serve patients in Slovenia or Romania. Standardising regulations could not only improve accessibility but also encourage investment in new technologies.

Another challenge is digital literacy.  

For older patients unfamiliar with smartphones or video calls, telemedicine can feel daunting. Initiatives like those in Czechia, where local municipalities offer digital literacy training specifically for healthcare apps, help bridge this gap.  

Doctors too require training to feel comfortable conducting consultations via video and interpreting AI-generated data, especially when diagnoses can hinge on subtle clues best observed in person. 

Comprehensive frameworks

Critics also voice concern that the hype around AI and remote devices might distract from fundamentals.

Ageing populations in CEE demand broader strategies, from improved pension systems to better training for geriatric specialists. No digital wizardry can substitute entirely for in-person care, especially for complex conditions requiring hands-on treatment.  

While telemedicine is a valuable tool, it ought to be integrated into a comprehensive framework that includes staffing rural clinics, upgrading medical facilities, and improving transport links to regional hospitals.  

Indeed, the best results often stem from a hybrid model: technology used to enhance and supplement physical consultations, rather than replace them. 

Still, the successes cannot be overlooked. In a Bulgarian–Greek cross-border project, telemedicine interventions for diabetes patients reduced complications by one-third in a trial group, according to a 2022 study published in the journal Telemedicine and e-Health.  

The project deployed portable blood-glucose monitors that upload daily readings to a digital portal. AI algorithms sift through the data, warning doctors and patients of potential spikes or trends toward hyperglycemia.  

By adjusting medication or diet early, many patients avoided hospitalisations. This approach also alleviates the strain on local clinics, which are often overburdened. 

Perhaps the most promising development is the way telemedicine fosters collaboration between major metropolitan centres and outlying communities.  

Specialist doctors, often concentrated in capitals like Warsaw or Bucharest, can share their expertise virtually with GPs stationed hundreds of kilometres away. In effect, it decentralises clinical knowledge. Medical training in rural clinics gains a boost when local practitioners, encountering unusual cases, can consult specialists on the fly. This helps build capacity where it is most urgently needed: on the front lines of healthcare for aging and isolated populations. 

Medicine not bound by physical distance

As more pilot programmes succeed, telemedicine and AI diagnostics are poised to become a permanent fixture in CEE healthcare. Governments are recognising that digital infrastructure, from rural broadband to e-health record systems, is not a luxury but a necessity.  

Philanthropic organisations and private investors are stepping in, spurred by the vision of delivering scalable solutions to millions of people. One irony of this digital leap is that rural communities, once considered the last to receive medical innovations, could now stand at the forefront of healthcare modernisation.  

If policy support, user-friendly designs, and widespread connectivity continue to align, the outcome could be a robust, hybrid healthcare model that underscores an emerging truth across Central and Eastern Europe: the future of medicine is no longer bound by physical distance. 

Photo by Ostap Senyuk on Unsplash.

Marek Grzegorczyk

Marek Grzegorczyk

Marek Grzegorczyk is an analyst at Reinvantage.

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Case study: Global technology company

1. The Client

A global technology company operating across EMEA, with a regional HQ in Istanbul. The company manages 20+ markets, handling everything from brand campaigns to strategic partnerships.

Role we worked with: The EMEA Head of Marketing (supported by two regional managers).

2. The Challenge

Despite strong products and a respected global brand, the regional team was struggling with:

  • Misaligned strategy across markets → campaigns executed with inconsistent narratives.
  • Slowed growth → lead generation plateaued despite increasing spend.
  • Internal friction → marketing, sales, and product teams disagreed on KPIs and priorities.

Traditional fixes (more meetings, more reporting) only created more noise.

3. The Sprint

We ran a 10-day Remote Reinvention Sprint with the regional HQ team.

  • Day 1–3: Intake → Reviewed decks, campaign data, and plans.
  • Day 4: Sprint Session (90 mins) → Breakthroughs:
    • Sales and marketing had different definitions of “qualified lead.”
    • 40% of spend was going into low-potential markets.
    • The team assumed the problem was lack of budget, but it was actually lack of alignment.
  • Day 5–10: Synthesis → Insights distilled into a Clarity Brief + Insight Canvas.
4. The Breakthrough

The Sprint uncovered that the issue wasn’t budget, but fragmentation.
Three sharp insights unlocked a way forward:

  1. Unified KPIs bridging marketing + sales.
  2. Market prioritisation → shifting budget to 5 high-potential markets.
  3. Simplified narrative → one EMEA core story, locally adaptable.
By just realigning resources and focus, the client could unlock an estimated £250,000 in efficiency gains within the next 12 months — far exceeding the Sprint’s value guarantee. The path to higher returns was already inside the business, hidden by misalignment.
5. From Sprint to Action (4 Pillars Applied)

With clarity secured, Reinvantage didn’t suggest “more projects.”

Instead, we used the Sprint findings to create laser-focused next steps — drawing only from the areas that would deliver the most impact:

  • Readiness → Alignment workshops for sales + marketing teams. New playbooks clarified “qualified lead” definitions and reduced internal disputes.
  • Foresight → A market-opportunity scan identified which 5 countries would deliver the highest ROI, removing the guesswork from allocation.
  • Growth → Guided the reallocation of €2M budget and designed a phased rollout strategy that protected risk while maximising return.
  • Positioning → Built a messaging framework balancing global consistency with local nuance, ensuring campaigns spoke with one clear voice.

Because the Sprint had stripped away noise, these actions weren’t generic consulting ideas — they were directly tied to the breakthroughs.

6. The Results
  • +28% increase in qualified leads across the region.
  • 30% faster campaign rollout due to streamlined approvals.
  • Budget efficiency gains → €2M redirected from low-return to high-potential markets.
  • Internal cohesion → marketing + sales now use a single shared dashboard.
The client came in believing they needed more budget.
The Sprint revealed that what they really needed was clarity and alignment.

With that clarity, the four pillars became not theory, but practical tools to deliver measurable impact.

The Sprint guaranteed at least £20,000 in value — but in this case, it helped unlock more than 10x that within six months.

Case study: Regional VC fund & accelerator

1. The Client

A regional venture capital fund and accelerator focused on early-stage tech start-ups in the Baltics and Central Europe.

The fund had raised a new round and was under pressure to deliver stronger returns while also building its reputation as the go-to platform for founders.

Role we worked with: Managing Partner, supported by the Head of Portfolio Development.

2. The Challenge

Despite a promising portfolio, results were uneven.

Key issues:

  • Scattered portfolio support → no consistent playbook for start-ups, every partner did things differently.
  • Weak differentiation → founders and co-investors saw the fund as “one of many” in the region.
  • Stretched team → too many small bets, not enough clarity on which companies to double down on.

The leadership team knew something was off, but disagreed on whether the issue was pipeline quality, market conditions, or internal capacity.

3. The Sprint

We ran a 10-day Remote Reinvention Sprint with the partners and portfolio team.

  • Day 1–3: Intake → Reviewed pitch decks, pipeline funnel data, and start-up performance reports.
  • Day 4: Sprint Session (90 mins) → Breakthroughs:
    • No shared definition of a “high-potential founder.”
    • Support resources were spread too thin across the portfolio.
    • The fund’s positioning was more reactive than proactive — it didn’t own a distinctive narrative in the market.
  • Day 5–10: Synthesis → Insights consolidated into a Clarity Brief + Insight Canvas.
4. The Breakthrough

The Sprint revealed that the challenge wasn’t pipeline quality — it was lack of focus and positioning.

Three core insights provided the turning point:

  1. Portfolio Prioritisation Framework → defined clear criteria for where to double down.
  2. Founder Success Playbook → standardised support model for portfolio companies.
  3. Differentiated Narrative → repositioned the fund as “the accelerator of reinvention-ready founders.”
These shifts alone gave the fund a path to add an estimated £2M+ in portfolio value over the following 18 months, by concentrating capital and resources where they could move the needle most.
5. From Sprint to Action (4 Pillars Applied)

With clarity from the Sprint, Reinvantage created a tailored support plan:

  • Readiness → Coached partners on using the new prioritisation framework and trained the team on deploying the Founder Success Playbook.
  • Foresight → Ran scenario analysis on regional tech trends, helping the fund anticipate where capital would flow next.
  • Growth → Guided resource reallocation across the portfolio and supported new co-investor pitches for top-performing start-ups.
  • Positioning → Crafted a sharper brand story for the fund, positioning it as the reinvention partner for globally minded founders.
6. The Results
  • 10 portfolio companies onboarded to the new Playbook → greater consistency of support.
  • Raised follow-on capital for 3 top start-ups with the new prioritisation framework.
  • +26% increase in inbound deal flow from founders citing the fund’s new positioning.
  • Stronger internal cohesion → partners aligned on where to focus resources.
The client thought the problem was pipeline quality.
The Sprint showed it was actually lack of clarity and focus inside the firm.

By applying the four pillars, Reinvantage helped turn scattered effort into concentrated value creation.

The Sprint guaranteed at least £20,000 in value; here it set the stage for multi-million-pound upside in portfolio growth.

Case study: International impact Organisation

1. The Client

A large international impact organisation focused on entrepreneurship and economic empowerment.
The organisation runs multi-country programmes across Eastern Europe and Central Asia, often in partnership with global donors and corporate sponsors.

Role we worked with: Senior Programme Director, responsible for regional coordination.

2. The Challenge

The organisation had launched a flagship regional initiative supporting women entrepreneurs, but the programme was underperforming.

Key issues:

  • Fragmented delivery → each country office interpreted the programme differently.
  • Donor frustration → reporting lacked consistency and clear impact metrics.
  • Lost momentum → staff energy was spent on administration rather than scaling success stories.

Traditional programme reviews had produced long reports, but no real alignment or action.

3. The Sprint

We ran a 10-day Remote Reinvention Sprint with the regional leadership team and representatives from two country offices.

  • Day 1–3: Intake → Reviewed donor reports, programme KPIs, and field feedback.
  • Day 4: Sprint Session (90 mins) → Breakthroughs:
    • Donors cared about quantifiable outcomes, but reporting focused on stories.
    • Staff were duplicating efforts across countries, wasting time and resources.
    • The initiative lacked a clear theory of change — everyone described its purpose differently.
  • Day 5–10: Synthesis → Insights distilled into a Clarity Brief + Insight Canvas.
4. The Breakthrough

The Sprint revealed that the issue wasn’t donor pressure or programme design — it was a lack of shared framework and alignment.

Three critical insights reshaped the path forward:

  1. One Unified Theory of Change → agreed narrative for why the programme exists.
  2. Core Impact Metrics → clear, comparable KPIs across all countries.
  3. Smart Resource Sharing → digital hub to stop duplication and accelerate knowledge flow.
By eliminating duplicated reporting and clarifying what success looks like, the client saw they could save the equivalent of £100,000 in staff time annually — while also unlocking stronger donor confidence and follow-on funding opportunities.
5. From Sprint to Action (4 Pillars Applied)

Armed with Sprint clarity, Reinvantage proposed a laser-focused support plan:

  • Readiness → Trained programme leads on using the new metrics and integrated them into existing workflows.
  • Foresight → Analysed donor trends and expectations, aligning the initiative with the next funding cycle.
  • Growth → Developed a funding case based on the new unified theory of change, securing higher renewal chances.
  • Positioning → Crafted a regional success narrative and storytelling toolkit, helping them showcase results consistently across markets.
6. The Results
  • 30% less time spent on reporting → freed capacity for programme delivery.
  • Donor satisfaction improved → positive feedback on the clarity of impact evidence.
  • Secured new funding commitment → one major donor increased their contribution by 20%.
  • Stronger internal morale → staff felt they were working with clarity, not chaos.
The client thought it needed better donor management.
The Sprint revealed it needed a shared foundation across its teams.

By anchoring on the four pillars, Reinvantage turned alignment into efficiency gains and fresh funding opportunities.

The Sprint guaranteed at least £20,000 in value; here it unlocked both six-figure savings and future-proofed funding.

Case study: National digital development agency

1. The Client

A national digital development agency tasked with driving the government’s digital transformation agenda, including e-services, citizen portals, and smart city pilots.

Role we worked with: Director of Digital Transformation, supported by IT and service delivery leads from three ministries.

2. The Challenge

The agency had strong political backing but faced hurdles in implementation.

Key issues:

  • Siloed projects → each ministry developed digital tools independently, leading to duplication.
  • Citizen frustration → services were digital in name, but still required multiple logins and offline steps.
  • Funding pressure → international partners demanded clearer impact in the short term.

The agency wanted to accelerate momentum but struggled to get alignment across ministries.

3. The Sprint

We ran a 14-day Immersive Reinvention Sprint with the agency’s leadership and digital focal points from three ministries.

  • Day 1–3: Intake → Reviewed strategy docs, donor reports, and citizen feedback data.
  • Day 4: Immersive Sprint Session (half-day) → Breakthroughs:
    • Each ministry had different definitions of “digital service.”
    • 20% of budget was going into overlapping pilot projects.
    • Citizens’ top frustrations were known — but not prioritised.
  • Day 5–14: Synthesis → Insights consolidated into a Clarity Brief + Insight Canvas.
4. The Breakthrough

The Sprint revealed that the biggest blocker wasn’t lack of funding, but lack of shared priorities.

Three practical insights stood out:

  1. One Definition of Digital Service → agreed across ministries.
  2. Quick-Win Prioritisation → focus on top 3 citizen pain points (ID renewal, business registration, healthcare booking).
  3. Shared Resource Map → pool budgets to eliminate duplication.
These changes alone allowed the agency to unlock £75,000 in immediate savings and deliver 2–3 visible improvements in the next quarter — meeting donor expectations and building citizen trust.
5. From Sprint to Action (4 Pillars Applied)

Based on the Sprint clarity, Reinvantage proposed a modest, targeted package of support:

  • Readiness → Facilitated inter-ministerial workshops to embed the “one digital service” definition.
  • Foresight → Analysed citizen feedback trends to shape the quick-win roadmap.
  • Growth → Supported the reallocation of funds to joint projects, reducing overlap.
  • Positioning → Crafted a communication plan highlighting early digital wins to donors and citizens.
6. The Results
  • 2 pilot services integrated into the central portal (ID renewal + healthcare booking).
  • Budget savings of £75,000 from eliminating overlapping projects.
  • Citizen satisfaction up modestly → call centre complaints on digital services dropped by 12%.
  • Donor confidence improved → short-term impact report received positive feedback.
The client thought it needed more funding and bigger projects.
The Sprint revealed it first needed clarity and alignment.

By applying the four pillars to a targeted scope, Reinvantage helped deliver visible results within a single quarter — proving progress to citizens and donors and laying the groundwork for deeper transformation.